Returns & Exchanges
Due to the perishable nature of our fresh-prepared meals, we are unable to accept physical returns once a delivery has been dispatched. If you encounter an issue with your order, please contact our support team within 24 hours of delivery for a resolution.
Inspect Your Order
Upon arrival, immediately check your meal containers and cooling packs to ensure everything is sealed and arrived at a safe temperature.
Document the Issue
If any items are damaged or missing, take clear photos of the packaging and the specific meals affected to help us expedite your claim.
Contact Support
Email our customer service team with your order number and the documentation within 24 hours of the delivery timestamp.
Receive Resolution
Our team will review your request and provide a credit or a replacement for any verified quality issues or shipping errors.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing